Frequently Asked Questions
I’m a business that’s interested in carrying Blumenthal Lansing products, how can I receive more information?
Call Customer Service at 1.800.553.4158 or email firstname.lastname@example.org.
I am not a business. Can I shop on Wholesale.Buttons.com?
Wholesale.Buttons.com is for businesses who have a valid Tax ID. If you do not have a business with a valid Tax ID, you can shop our consumer website, Shop.Buttons.com.
If I have an account with Blumenthal Lansing, Co., do I still need to set up a web account?
If you would like to place orders online, yes, you will need a web account. If you have an account number with Wholesale Buttons already you may already have an web account set up. Contact customer service at email@example.com to learn how to access your username and temporary password to log on. If a web account has not already been set up on your behalf, you can easily register here with some basic information and a Tax ID number. Once you have registered, you will be able to place orders using a credit card. If you have a terms account, it will take 24-48 hours after registration for your online account to update to reflect your terms. Once this process has been completed, you will be able to order online using a purchase order number and your terms.
What web address do I use to bookmark this page?
What if I lose my username?
Your username should be email address you registered with. If you forgot the email address that you used to register, please contact Customer Service at 1.800.553.4158 or firstname.lastname@example.org.
What do I do if I have forgotten my password?
If you have forgotten your password, click “Forgot Your Password?” on the Log In page. Enter your username. The email address that is on file as your username will be sent a temporary password. At your next login, use the temporary password provided; you will be prompted to enter a permanent password at that time.
Do you charge sales tax?
We sell only to wholesale and retail businesses who are exempt from paying retail sales taxes on purchases of our products.
What does a Tax ID number look like and why do you need it?
Your tax ID number verifies you are indeed a business operation and is provided to you by the state in which you established your retail or wholesale business.
What if I don't have a Tax ID?
You will need a Tax ID to shop on this website. If you do not have one, you can shop on our consumer website which can be found at www.Shop.Buttons.com.
How do I find a specific product by name?
At the top-right corner of every page is a product search box. Enter the name of the product that you wish to find in this search box and then click the “Search” button next to it. We recommend that you enter most, but not all of the product name to optimize the number of matching results. If you need further assistance, please feel free to contact Customer Service at 1.800.553.4158 or email@example.com.
Which orders can I see and track on the web? Can I see details on past orders?
On our website, you will only be able to view and track web orders placed on this website. Login to the website and select “My Orders" in the “My Account” navigation. In order to see order details, such as tracking information and a list of the purchased items, click on the order that you wish to view. For information pertaining to orders placed offline, please contact Customer Service at 1.800.553.4158 or firstname.lastname@example.org.
Do you charge for shipping?
Yes. Please click here to review our shipping policy.
When will my order be shipped?
Orders generally ship via UPS within 48-72 hours of being placed from our warehouse in Florence, AL (excluding Saturday and Sunday)*. To learn more about our shipping policy, please click here.
*During peak shipping seasons or scheduled closures, orders may be slightly delayed. Not responsible for any unforeseen delays by the shipping carrier.
Do you offer expedited shipping?
Yes, at checkout you can choose between standard shipping and expedited shipping via air. Expedited shipping is only available for orders being shipped within the lower 48 states. If you need to expedite the shipping of an order outside of the contiguous United States, please contact customer service. Expedited shipping is only valid for in-stock items Monday-Friday. Excludes holidays and other scheduled closures. Not responsible for any unforeseen delays by the shipping carrier.
How long will it take for me to receive my order?
We process most orders within 2-3 business days. Shipping time frames will vary depending upon, among other factors, availability of the specific product ordered, the time of year and the shipping address to which the order is being shipped.
What is your return policy?
We make every effort to ship products without defect. If you do encounter a problem with your order, contact customer service within 72 hours of receipt. Click here for our return policy.
Do you sell other items that are not listed on your website? Are all of your products available on the web?
Our website represents most of the items we carry. However, it does not represent our entire product line. To inquire about a product you cannot locate on our website, please contact Customer Service at 1.800.553.4158 or email@example.com.
How can I talk to a live person?
Call Customer Service at 1.800.553.4158 or email firstname.lastname@example.org and request a Customer Service representative call you back. Our office hours are 8:00 am – 6:00 pm eastern time.
What are your security and legal policies?
Our site is located on a secure, encrypted server. We do not sell, share or distribute your personal contact or credit card information to third parties. Please click here for our Terms & Conditions.
How can I remove myself from the Buttons.com Wholesale email list?
In order to opt out of our email list select the “Unsubscribe” option on the bottom of an email you’ve received. You can also manage your email preference in the My Account section of this website.
When is my credit card charged?
If you paid for your order with a credit card, your credit card will be charged once the item has shipped. Prior to charging your credit card, an authorization will occur for the amount of your order. The authorization process will validate the credit card number, status, available credit line and billing information to ensure that it matches exactly what the bank or credit card company has on file. Your bank may attempt to contact you for additional information prior to authorizing the sale amount. Once an authorization is received you may notice a decrease in your available credit line for the amount of your order. Your bank may hold this dollar amount for a specified amount of time, depending upon your bank’s policy. We recommend contacting your bank or credit card company to learn about their authorization policies.
For extended ship times, your credit card may be re-authorized and funds will continue to be set aside (by your bank) for the remaining balance of your order, until Blumenthal Lansing Co. charges your card upon shipment. We recommend contacting your bank or credit card company to learn about their processes.
Can I cancel my order?
We will make every effort to stop the processing of your order if it has not shipped. Please email us at email@example.com or call us at 1.800.553.4158 to cancel your unshipped order.
Does Blumenthal Lansing Co. ship outside of the U.S.?
Currently, Wholesale.Buttons.com offers shipping in the continental United States, including Alaska and Hawaii. Call customer service at 1.800.553.4158 to inquire about international ordering options.
Do you ship to P.O. Boxes?
We do not deliver to PO boxes, APO (military) boxes, or FPO (foreign) boxes.
How do I ship to multiple addresses?
If you need to send items to multiple addresses, you must place separate orders for each address.
What forms of payment do you accept?
We currently accept Visa, MasterCard, Discover and American Express for all orders. If you complete an account request form with references and submit it to our credit department you may be able to qualify for open terms.
What are cookies? Do I need to enable cookies on my browser to shop at Wholesale.Buttons.com?
A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.
What Web browsers do you support?
Our website is designed for the latest versions of Internet Explorer, Firefox, Chrome, and Safari. Other browsers should work with most functionality.
Having problems using the site?
Please note that this site is optimized to operate on the latest versions of Internet Explorer, Firefox, Chrome, and Safari. If you are having any problems using the site, please download the optimal Internet Explorer, Firefox, Chrome or Safari browser for your system. If you are still encountering difficulties, please contact our staff at 1.800.553.4158.
How do I inactivate my web account access?
Please call Customer Service at 1.800.553.4158.
I have a question that's not answered above.
Call Customer Service at 1.800.553.4158 or email firstname.lastname@example.org with your question.